Troubleshoot Printer Setup Issues

Troubleshoot Printer Setup Issues

  • Facing issues and errors when you proceed with the 123.hp.com/setup. Tips and tricks for resolving them.
  • Check if you can download the troubleshooting manual by going to the compatible web page 123.hp.com.

Printing Error

  • In case there is a printing error, clear the stuck jobs inside the printer.
  • Validate and verify your printer settings.
  • If you are utilizing the mobile printing feature, check for the compatibility of the mobile printing apps.
  • Verify the Print settings once before printing anything.

 

How to configure wireless after changing the router or ISP

When you are changing the router or the Internet Service Provider (ISP), you have to reconfigure the network settings such as the network name and the password. You must also reconfigure your printer with these all new settings.
You require the network name and the network password for reconfiguring your printer. If you don’t know about them, follow these instructions.

Connect a printer with a touchscreen control panel

The starting step is to delete your current printer driver. Click on Start > and search for the Printers & Scanners. Select the printer and click on the Remove button.
Fix your printer issues after updating Windows 10
Follow these following instructions for fixing the most common issues if you are not able to print after upgrading Windows 10.
Make sure that you have restarted the Windows at least once. To Restart, click on the Start and then select the Restart button. We recommend you to restarting twice to ensure all the updates are completely installed.
If you are still unable to print then try to download and run the Print and Scan Doctor to detect and fix the issues.
Print and Scan Doctor
If you still unable to print then check the drivers are up-to-date.
Checking for the updates
How To Update the Windows 10
Click on the Start button, and then visit the Settings > Update & security > Windows Update, and after that select Check for updates.
If Windows Update says the device is up to date then you have all the updates that are recently available.
If Windows Update says the device is not up to date, then you have to follow the instructions to update the drivers.
Installing the specific drivers
If you are looking for a specific driver then must visit the Software Download Page to select the product and download your latest driver.

Can’t Print After the Windows 10 Update or Upgrade
The Windows 10 Printing Center contains information on checking the printer is compatible and further steps.
If you are still facing the problems, the HP Support Communities may have information, or you can also ask the technical experts directly.

If your printer fails to connect then print a Wireless Network Test Report, and then follow any further instructions on the report to troubleshoot wireless connectivity issues. For more information, visit Using a Wireless Network Test Report.

Connect a printer that does not have a touchscreen control panel with the HP Smart

First step is to delete the current printer driver. Click on Start > and search for Printers & Scanners. Select your printer and click on the Remove button.
Now you have to restore your printer’s default network settings, then use the HP Smart to configure the printer.

  • Go to the HP Product Selector page and then select your printer.
  • When you are on the product page, you have to click on the Manuals tab and open the user guide.
  • Follow the instructions in the user guide to reset your printer’s network settings to the default.
  • Next use the HP Smart to set up your printer.
  • Go to the 123.hp.com and follow instructions to download and install the HP Smart.
  • Now open the HP Smart and follow the instructions to configure the printer.

Connect a printer that does not have a touchscreen control panel with WPS

WPS (WiFi Protected Setup) lets you add the devices to your network without knowing your password or other details. If the router has a WPS button then you can connect a printer very easily. The router requires to be accessible and fairly close to your printer.

Fix printer issues after updating the Windows 10

Follow these given instructions to fix the most common issues if you can’t print after upgrading Windows 10.

  • Make sure, you have restarted the Windows at least once. For this, click on the Start and then select Restart. We recommend restarting twice to ensure all the updates are completely installed.
  • If you still are not able to print, download and run the Print and Scan Doctor for detecting and fix issues.
    Print and Scan Doctor
  • If you still are unable to print, check the drivers are up-to-date.

Checking for updates

First click on the Start button, and then go to the Settings > Update & security > Windows Update, and select Check for updates.

  • If the Windows Update says the device is up to date, you have all the updates that are now available.
  • If the Windows Update says the device is not up to date, then you have to follow the instructions to update your drivers.

Installing Specific Drivers

If you are looking for a specific driver, go to the Software Download Page to select the product and download the updated driver.

The Windows 10 Printing Center contains information on checking the printer is compatible and further steps.

If you’re still facing issues, the HP Support Communities may have information, or you can ask the technical experts directly.

Software Error

  • Validate and verify the software version.
  • If the version is not compatible, uninstall it and proceed with the installation process.
  • Always give the valid version and printer name visiting the software and driver download tab.

Network Issues

  • Print the network test page, if you end up receiving the network issues. Do not use incorrect credentials for the network.
  • Disconnect your device from the existing connection and try to select an alternate connection.
  • Printer offline- Do not permit your printer to go offline. If you  receive an offline error message, use the print and scan doctor tool for a quick scan. Click on the Fix Printing and Fix scanning option for running the tool.
  • Manual reset- Disconnect the cables that are connected. Switch off the device and connect it back after a while. If you choose to perform an automatic reset, check for the available compatible settings.
  • Check for the hardware connected- Do not use the incorrect port to connect the hardware. It is always recommended using the good quality cables for using with the HP.
  • Scan the device- Use the compatible HP printer scan tools and it’s better to remove the external software installed on the Printer.

For further information regarding 123.hp.com issues and the troubleshooting guide, you can use the Printer support number. Dial the number ———— and wait for our technical experts to respond.