Paper Jams and Ghost Jams

When your printer says you have a paper jam, there are a few potential culprits.  First, make sure that the paper is properly aligned in the paper tray. If the paper is askew even a little bit, it can turn into a jam. generally, removing the paper from the unit and lining it up better to the feeding elements will resolve the problem. Paper trays are designed for holding a specific paper capacity. For some of them, it could be only 100 sheets, while others can hold an entire ream.  Check the printer’s user guide for the recommended paper capacity – the overstuffed paper tray can be a cause of paper jam and give a warning in your machine.  You should make sure that the paper or media type setting on your printer menu matches the current print task. Printers include settings for many various paper types such as card stock, photo paper or presentation paper. Some thicker paper can cause a  paper jam if the settings are off, a quick change of the paper type can resolve the paper jam message right away. 

The rollers that pick up the paper from the tray and feed it to your printer are known as pick up rollers.  These parts have also been known to cause jams after repeatedly use and eventually may require to be replaced.

When the printer says that there is a paper jam, and there is not, chances are it’s because there will be a mechanical problem afoot. Do not immediately smash the printer in a field though! In looking for a solution for a ghost-jammed HP® printer, Neal Poole discovered that often real paper jams could leave residue behind that interferes with the printer operation long after the jam is resolved. 

Small amounts of the shredded paper junk lodged between gears that move the rear duplexer can leave your printer thinking there is something lodged within the duplexer, not the gear. Check for the mechanical parts and make sure they operate peperly (some models provides you a more precise idea where the jam is placed, especially for the more complex office units).

Why am I in a jam?

Papers jams are the outcome of a various kind of issues your device has encountered, they are not the source of the single issue. So here following are the most common causes:

  • Paper inserted incorrectly. This tends to be the first cause, and there can be a more that can go wrong while you are loading the paper in the input tray. Sheets can stuck together, folded or frayed paper, and an overloaded tray can all create major problems. Even if you are using the wrong type of paper the it can cause paper jams.
  • Damaged rollers. Rollers pull in sheets from the input tray of the printer. These rollers may suffer wear and tear over time. usually, they are designed to last the distance, but sometimes mishandling can result in them getting damaged.
  • Low quality paper. Printers, photocopies and MFDs are very precise devices. If you use the low quality paper then it can create flakes and shred that cause some type of issues. Even when paper bits are not the issue, low quality paper will be cause for what technicians call “paper dust”. This is ususally very tiny paper bits which only become a problem when they accumulate.
  • Low quality cartridges. Low quality cartridges can also leave behind stray ink and toner. This will not just result in a paper jams but also affect the output quality.

Get me out of this jam!

Here are some basic steps to finding the route of the problem:

  • Turn off the device. If you are going in, turn it off. This can avoid any trouble with the electricity, heat or any moving components.
  • Open all doors leading to the paper path. For finding the route of the problem, you will have to follow the path of the paper. If you can not get that which door leads to the paper jam then begin to remove or open the input tray and following the paper path to the output tray, open every door or panel which you will find along the way. You should have also follow the paper path, as working against it will only cause more tears, dust, and put the strain on the device’s mechanics.
  • Carefully pull out paper sheets and scraps. Check for the stucked paper sheets or that have gone awry, as well as for the scraps. Pull the paper from the path firmly, but very carefully and slowly. When its possible, pull paper in the direction it is supposed to go in under the normal conditions and carefully remove all of the paper. If you have the misfortune of breaking a component in your device, do not go any further and call for the service.
  • Close all doors and turn on the device. Once turned back on, the device should reset itself automatically. If the device tells that it is still in a jam, double-check for the stray paper scraps, and then close all the doors again. If the device continually complains than you will have to call for the service – that’s what we are here for.

Jam session

As mentioned above, jams are an inevitability over the life of the device. But, if you’re encountering frequent paper jams, the following steps can help to resolve them.

  • Make sure the device’s paper is correctly loaded into the slot or in a tray.
  • When you reload the input tray, pay attention to the tray’s requirements. This includes how the paper can be loaded, and if the length or width guides require adjusting.
  • If the device has a paper tray, do not overload it. Overfilled paper tray is frequently the cause of the paper jams.
  • Use only one kind of paper at a time in your input tray. If you are not sure whether the device takes a certain type of paper, check for its documentation.
  • Fan the stack of paper that you are about to load. This will loosen any sheets that can be stuck together.
  • Do not ever mix the paper sizes or types in a one stack. This can confuse your devices and will immediately result in the paper jams.
  • The quality of the paper you use will have an influence. Always try to use the recommended type of device paper, and if you are trying to experiment, start small.
  • Examine your device for any debris from past jobs that will continue to cause the issues.
  • Run regular device cleaning cycles. This will help in keep the paper pathway clean. It is also recommended to turn your device off, whenever you are not going to use it for a while. Some people turn their devices off regularly every night. It gives the devices mini cleaning cycles into play, which are beneficial in keeping the device trouble free.

When the HP laser jet printer such as the HP Officejet PRO 6230 and HP Officejet PRO 6830 to name a few, get into the paper jam problems, the problem should be handled with a care. basically, a technical breakdown after applying the print command ensues in a paper jam. Here are some instructions that can help you in removing the papers from the HP printers and avoid further paper obstruction:

  • Scrutinizing the paper tray: first, inspect the paper tray and carefully extract the entrapped paper. Remove any loose papers and other debris to circumvent any additional paper jams when you are printing. For the single sheet of paper stuck, hold it on either side, with both the hands and pull it gently. Do not use sudden force because the paper might tear out leaving behind the scrapped piece of paper, which is extremely difficult to remove. To pull out the jammed paper, never lift the front cover.
  • Removing paper stuck from the printer’s back: If pulling out the jammed paper from the tray does not work then use the back door of your printer. Open the printer’s back access door and then pull out the paper. For all kind of technical issues, call the technical expert printer support to resolve the issues.
  • Carriage movement: For the HP printer to give an uninterrupted output, it is essential to look if the carriage carrying the cartridge slides smoothly. It is only if there is free movement of the cartridge carriage, is the print output produced without any paper jam.
  • Open the front access cover to remove the paper jam: If the back access door of your printer does not permit you to extract the stuck paper, try to use the front cover. The paper will be easily pulled out from the front access. If the problem still occure, it can be a major technical issue. It is reccomended to call the HP printer experts to solve the same.

For more information visit us at or call on our Toll-free number ——— We provide support for all kind of issues regarding HP printers.