Loaded Queue


Printer problems are mostly caused by the corrupted or outdated drivers, so you may require help in order to solve them. Download and install the driver updater tool for ensuring that you run their latest versions. Check for your drivers in following 3 easy steps:

  • Download and install here the Driver Updater tool
  • When it’s installed, click on Scan to find the outdated and bad printer drivers
  • Click on the Update Your Drivers Now after the scan to begin the repair/update process

When the print job completes, your queue is supposed to clear itself automatically. That does not always work out as planned, especially when a few print runs are put on hold, postponed, or stopped due to network connection issues. If the queue gets all blocked up, it can cause the driver to grind to a halt. Often, in an attempt to print, you will end up selecting print many times over, further overloading the queue. 

Many times your printer is not the reason your tasks are not printing. A stuck print job can logjam the queue, which prevents the jobs from being received by the printer. It also won’t go away when you click on the delete most of the time. So, what can you do for the clearance of your queue and get your printer, well, you will try to print again? Here is how to get started:

  • Turn the printer off completely and disconnect it from the power source.
  • Must save the document you are planning to print, in the form you want it printed. When you clear the queue, all the print jobs that have not been saved will be erased—it will vanish as well.
  • Open the Windows Services by searching the “Services” in the search toolbar or click on the Window button on the keyboard.
  • Halfway down the list of Services, you will see one called the “Print Spooler.” Right click on the Print Spooler option and then look at the options. “STOP” will halt the stuck print you have bogging down the queue.
  • When you have halted all the print jobs with the use of the spooler, use Windows Explorer browser to search: C:\Windows\System32\Spool\PRINTERS
  • Delete all the existing files in the queue and then shut down the computer unit from the Windows.
  • Turn on the printer using the power button, then turn on the computer again.
  • Now restart the print spooler service.
  • Print the document. If it works, you are done!

Facing issues with the printer queue in the Windows 7, 8 or Windows 10 can be very annoying, especially when the printer queue is stuck and the documents you have printed over time keep printing over and over again. For one thing, you cannot even stop your printer, except if you switch off from the power button. But, in some of the cases, if you restart the Windows 7, 8 or Windows 10 device and on your printer then it will automatically begin to print.

Also in Windows 7, 8 or Windows 10 if you click to print something but you accidentally clicked several times on the print button then it might print the document many times. You will be glad to know that there is a very simple fix for the printer queue issues. You just need to follow the methods given below.

How to fix stuck printer queue on PC

  1. Cancel the documents
  2. Restart the Spooler service
  3. Check the printer drivers
  4. Use a different user account

1. Cancel the documents

  1. Go to the lower left side of your screen.
  2. When the menu in front of you appears then you have to left click on the “Run” feature.
  3. In the “Run” window, enter “Control Printers”.
  4. Now left click on the “OK” button in the “Run” window.
  5. Next under the topic “Printers” you will have to right click on the default printer and left click on the “See what’s printing” feature in the menu.
  6. Here left click on the “Printer” icon located on the upper right side of the window.
    Note: instead of the “Printer” icon you might also have the “File” icon in that case you will require to left click on that.
  7. Now, in the menu displayed, you have to click on the “Cancel all documents” option.
  8. This should cancel all the documents you have stuck in the printer queue. Also if this does not work you will need to reboot the Windows 7, 8 or Windows 10 device and try again.

2. Restart the Spooler service

  1. Visit the lower left side of the screen and then left click there.
  2. Select the feature “Command Prompt (Admin)” by left clicking on it.
  3. Enter the command prompt “Net Stop Spooler” without any quotes.
  4. Press the “Enter” button on your keyboard.
  5. Enter the command prompt window the following command “del %systemroot%System32spoolprinters* /Q” without the quotes.
  6. Now press the “Enter” button on the keyboard.
  7. Enter the command prompt window the following command “Net Start Spooler” without the quotes.
  8. Press the “Enter” on the keyboard.
  9. Now everything will get back to the normal phrase. If it does not then you will have to reboot again the Windows 8 or Windows 10 device and try this guide again to see if it works.

3. Check your printer drivers

Verify if the printer manufacturer has the drivers necessary to run in the Windows 7, 8 or Windows 10 device.

You can look on the developers website for the new update on the printer’s driver and install it from there.

To be safe from any kind of serious malfunction, we recommend you use a third-party tool that will automatically download all the outdated drivers on the PC. The advantage of using a professional tool is that you can consume your time and avoid all the risks of getting the PC harm.

4. Use a different user account

Many users confirmed that use of a different user account helped them in fixing their printer queue issue. If you already have a second user account on the computer, log in and check if the printer works as it should on that account. If not, establish a new user account and test your printer again.

Now, that you have the printer queue working once more, you can begin using the device without having to worry about the printer going nuts. If you have any kind of questions regarding the printer queue issues, let us know by calling us we will help you as soon as possible.

If the print queue gets bogged down and freezes again, you have a few other options. HP offers a free software called HP Print and Scan Doctor which you can download for without any cost. Running this program will automatically troubleshoot some common issues with the printer and resolve them. If you are still facing the trouble with the queue jamming, uninstall and update the printer driver. Sometimes, an outdated driver may not be compatible or can corrupt, that will prevent your prints from processing.